1. Subject
We process the personal data of people writing to your business WhatsApp number, on your behalf, for as long as your subscription is active.
2. Categories of data
Phone numbers, names, free-text content of messages, voice notes, images, timestamps, language.
3. Our obligations
We process your data only on your instructions (using the service constitutes instructions). We keep it confidential, apply reasonable security, and engage subprocessors as listed in our Privacy Policy. We notify you of any personal-data breach affecting your data without undue delay.
4. Subprocessors
As listed in the Privacy Policy.
5. Data subject rights
If a data subject contacts us directly, we refer them to you. We assist with reasonable requests at our cost where straightforward.
6. International transfers
Where processing occurs outside the EU/UAE, Standard Contractual Clauses or equivalent safeguards apply with our subprocessors.
7. Termination
On termination of your subscription, data is deleted within a reasonable period unless retention is legally required.
8. Liability
Liability is governed by the Terms of Service.
9. Governing law
UAE law, except where the GDPR or equivalent law of the data subjects requires otherwise.